Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
How do I find my perfect fit?
We recommend referring to our comprehensive size guide located on each product page. Our intimates are designed to be true to size, but if you are between sizes, we suggest sizing up for extra comfort.
What is your return policy?
For hygiene reasons, we only accept returns on unworn items in their original packaging with tags attached within 30 days of purchase. Please note that individual pairs of underwear are final sale.
How should I care for my Cou Cou pieces?
To maintain the quality of our delicate fabrics, we recommend hand washing in cold water with a gentle detergent. If using a machine, please use a mesh laundry bag and lay flat to dry.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What materials do you use?
We prioritize comfort and sustainability by using high-quality GOTS certified organic cotton and non-toxic dyes to ensure our intimates are breathable and kind to your skin.